Privacy Policy

1. Introduction

This Privacy Policy explains how West Mountain Construction (“we,” “us,” or “our”) collects, uses, and shares information when you visit https://westmountainconstruction.com or contact us through any of our online forms, phone numbers, or email addresses.

By using our website, you agree to the practices described below. If you do not agree, please do not use the site.

2. Information We Collect

2.1 Information you provide directly

When you fill out a contact form, request a quote, schedule an appointment, or otherwise reach out to us, we collect the information you choose to share, typically your name, email address, phone number, project address (if applicable), and the details of your request.

2.2 Information collected automatically

When you visit our website, we and our third-party providers may automatically collect certain technical and usage data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser
• Pages viewed, links clicked, and time spent on each page
• The referring URL or search query that brought you to the site

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to make the site work, measure performance, and improve our marketing. The third-party services we currently use include:

• Meta Pixel (Facebook/Instagram). Measures the effectiveness of our advertising and helps us reach people who have shown interest in our services.
• Google Analytics / Google Tag Manager. Measures how visitors interact with the site so we can improve content and performance.
• Google Ads conversion tracking. Measures the effectiveness of our paid search campaigns (when active).

You can disable cookies in your browser settings or opt out of personalized advertising through your Facebook ad preferences, Google ad settings, or by using the Google Analytics opt-out browser add-on.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes, estimates, or scheduled services
• Communicate with you about your project, appointments, or service updates
• Send marketing emails or text messages if you have opted in (you can unsubscribe at any time)
• Operate, maintain, and improve our website and services
• Measure and improve the effectiveness of our advertising
• Comply with legal obligations and enforce our terms

5. How We Share Your Information

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers. Companies that help us run the business (e.g., website hosting, CRM, email/SMS delivery, analytics, advertising platforms). These providers are only authorized to use your data to perform services on our behalf.
• Legal requirements. If required by law, subpoena, or to protect our legal rights, safety, or the safety of others.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. SMS / Text Message Communications

If you provide your mobile phone number and opt in to receive text messages from West Mountain Construction, the following terms apply to that communication:

6.1 Consent and opt-in

By checking the SMS consent box on our contact form, scheduling a consultation, or otherwise affirmatively opting in, you consent to receive text messages from West Mountain Construction at the mobile number you provide. Consent is not a condition of any purchase or service. Standard message and data rates from your wireless carrier may apply.

6.2 Types of messages and frequency

You may receive two types of text messages from us:

• Transactional messages. Appointment confirmations and reminders, project updates, estimate follow-ups, scheduling changes, and responses to your direct inquiries.
• Promotional / marketing messages. Occasional offers, seasonal promotions, or service announcements (only if you have opted in to marketing messages specifically).

Message frequency varies based on your project status and the nature of our communication with you.

6.3 Opt-out and help

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After replying STOP, you will receive one final confirmation message and will not receive further texts from that program. To resume messages later, reply START.

For assistance, reply HELP to any of our messages, or contact us at info@westmountainconstruction.com or (774) 836-2241.

6.4 No sharing of SMS opt-in data

We do not sell, rent, share, or otherwise disclose mobile phone numbers or SMS opt-in information to any third parties or affiliates for their marketing or promotional purposes. The only entities with access to your phone number for SMS purposes are the messaging service providers we use to deliver these messages on our behalf (e.g., our CRM and SMS gateway providers), and they are contractually restricted to using your information solely to deliver our messages.

6.5 Carrier disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message and data rates may apply depending on your wireless plan.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request that we correct or delete your personal information
• Opt out of marketing communications
• Opt out of the “sale” or “sharing” of personal information for targeted advertising (we do not sell, but California, Colorado, Connecticut, Virginia, and other states classify certain ad-tech sharing as a “sale”)

To exercise any of these rights, email us at info@westmountainconstruction.com. We will respond within the timeframe required by applicable law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites (for example, Google Maps, social media, or payment processors). We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top of this page indicates when it was last updated. Material changes will be communicated through the website or, where appropriate, by email.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

West Mountain Construction
195A Ridgewood Avenue, Hyannis, MA, 02601
Phone: (774) 836-2241
Email: info@westmountainconstruction.com